Returns & Refunds

This policy covers purchases from the Evolve Eight Ball Pro Shop. Nothing in it reduces your statutory rights as a consumer.

1. Changing Your Mind

1. You can cancel a reservation or order at any time before you collect it. Anything you have already paid is refunded in full.
2. After collection, you have 14 days to return an item for a full refund, provided it is unused and in its original condition and packaging. Hand it back at any Evolve event or arrange a return through the contact page.
3. Where you paid online by card link, the same 14-day cancellation period applies from the day after collection, in line with the Consumer Contracts Regulations 2013.

2. Faulty Goods

1. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
2. If an item is faulty, you are entitled to a full refund within 30 days of collection, and after that to a repair or replacement, or a refund where that fails.
3. Tell us as soon as you spot a problem and we will put it right.

3. Refunds

1. Refunds are made the same way you paid: cash paid at an event is refunded at an event, and card payments are refunded to the card.
2. Card refunds are processed within 14 days of us receiving the item back.